Old Gmail not updating emails for any tabs besides primary.

Question

Hi There,

I recently started using "Inbox" and I don't like it. When giving people a second product, always make sure that they user can continue to do things that they have always done. Anyhow I have a HUGE issue where emails that are part of Forum, social, updates are not coming at all to old gmail. So although I tried inbox and it does't meet my needs, I can NOT go back to using old gmail as I have to use old gmail for PRIMARY emails and then use INBOX for Forums, Social and Updates. It is getting very very frustrating. Please help!!!

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Gmail john521 2 years 6 Answers 1808 views 0

Answers ( 6 )

  1. Hi John521,

    Welcome to the Indianask!

    Gmail’s categories, like Forums, Social and Updates are available in both Gmail and Inbox. If you’re not seeing them in Gmail, check to see if they’re hidden in your Inbox configuration.

    If you have any other questions, feel free to let me know.

    Regards,
    Support

  2. Support,

    I have been using old gmail for 10 years now so configuration is not an issue. My issue is that I have no

    – No emails on FORUMS since Feb 13 in old gmail but INBOX shows plenty of emails that are coming on daily basis.
    – No emails on UPDATES since Mar 26 in old gmail but INBOX shows plenty of emails that are coming on daily basis.
    – No emails on PROMOTIONS since Mar 16 in old gmail but INBOX shows plenty of emails that are coming on daily basis.
    – No emails on SOCIAL since FEB 13 in old gmail but INBOX shows plenty of emails that are coming on daily basis.

    Hope this helps. The email response from your from this email never made to the Old Gmail. I happened to find it in new INBOX.

  3. In Inbox, are the messages appearing in your bundles, marked as “Done” or are they all still in the inbox?

  4. They are appearing in the INBOX as DONE. This is my primary issues, I have other issues like emails from several years ago showing up in my recent emails in INBOX. What are my options? Are you going to help me at all?

  5. The reason you’re not seeing the messages is because they have been archived. In Gmail, all archiving is, is removing a message from the Inbox. In Inbox, marking a message as “Done” is also removing it from the Inbox.

    In Gmail, you can still find the messages by searching “category:forums” or “category:social” or by going to the categories label. It’s important to make the distinction between the category “tabs” and the actual category label. Although the messages aren’t in the “Primary” tab, messages is the other tabs are still considered to be in the Inbox( or are not archived) When you archive or mark something as “Done” the message will be removed from the inbox. To find the message again, you’ll need to visit the category label, outside of inbox.

    Regarding your second issue: Are the old messages dated with a new date or are they simply at the top of your Inbox?

  6. Support,

    I DID NOT ARCHIVE ANY MESSAGES.

    This is frustrating. I mean seriously that is 4th email and you still do
    not understand my issue or frustration. Ever since I have started using
    INBOX, my old gmail TABS other PRIMARY don’t show my emails. You showed me
    a trick that I can still access emails by typing “Category: updates”. Are
    you serious, is that how you want me to check my emails? Might as well
    starting using command prompt.

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